Pro Care

Welcome to ProCare

ProCare is a complete support package that comes as standard with every model across our ranges. It’s an ongoing service dedicated to maximising your investment. Whether it’s optimising your Brass Monkey’s performance, supporting with maintenance or fixing a mechanical fault, ProCare makes running your business a little easier.

We also offer a cleaning and maintenance service called ProCare+, which will keep your Brass Monkey running smoothly, maximise your return on investment and minimise the amount of effort you and your team need to spend on deep cleaning.

Same-day support response

Remote monitoring and updates

1-Year warranty on all parts

Employee onboarding

What’s covered with ProCare?

Same-day support

Optimising uptime and improving your customer experience is key, so we guarantee a speedy response. We’ll get back to you within 48 hours and do everything in our power to fix any issues remotely.

Remote monitoring and updates

When connected to wifi, we can see how your Brass Monkey is performing. We receive alerts when anything falls outside of its performance parameters. Which means we’ll often detect and fix an issue before you even notice. It also means we can update your software remotely, which keeps your ice bath running smoothly.

Full one-year warranty

We build every product using hardwearing materials to ensure that your Brass Monkey is long lasting and easy to maintain. But if something does go wrong, we’ll make it right. Just get in touch, and the same engineers who built your ice bath, will help fix it.

Employee onboarding

Knowledge is power, and understanding how to care for your Brass Monkey helps you care for your customers and maximise your investment. We’ll give you all the info you need to help your staff support your customers when they use it, and how to keep the water clean and clear.

Get our expert cleaning & maintenance service with ProCare+

Our commercial customers in the UK can now get ProCare+, a new monthly care package (or one-off service if you’d prefer) to help you keep your commercial Brass Monkey in tip top condition.

So if you want our experts to give your Brass Monkey a monthy, quarterly or on-off service, check out our new ProCare+ options:

Monthly service - £6,000 a year

Our premium service is ideal for ice baths with high usage, because it maximises uptime, increases energy efficiency and helps to maximise your return on investment. Our expert engineers will visit once a month at a time and date that suit you. They’ll check that your Brass Monkey is running smoothly.

This service includes:

Deep clean of the pipework, steel and filter housings
Full water and filter change
Cleaning the tub, top and sides of the bath
Removing the vents and cleaning the compartment area to remove dust and debris
Repair any issues with pipework insulation
Check the compressor, pump, electrics and piping to identify any faults
Refill the bath, bleed the filter and set it back to your preferred temperature
Includes replacement filters

Find out more

Quarterly service - £3,800 a year

Once a quarter, we’ll give your Brass Monkey a full service, and make sure everything is working as it should.

This service includes:

Deep clean of the pipework, steel and filter housings
Full water and filter change
Cleaning the tub, top and sides of the bath
Removing the vents and cleaning the compartment area to remove dust and debris
Repair any issues with pipework insulation
Check the compressor, pump, electrics and piping to identify any faults
Refill the bath, bleed the filter and set it back to your preferred temperature
Includes replacement filters

Find out more

One off service - £1,200 a visit

Our ProCare+ service ensures your Brass Monkey is working as efficiently and effectively as possible and helps to maximise uptime and return on investment.

The service includes: